Your account

Delete your account

You can close your GOTR account whenever you like. The quickest way is in the app, and it takes under a minute. If you cannot get into the app, use the request form at the bottom of this page and we will do it for you.

Delete it in the app

Immediate, and you stay in control the whole way through.

Show me how

Ask us to delete it

For when you have lost access to the app or your phone.

Go to the form

Deleting your account in the app

Open the GOTR app on the phone you signed up with, then:

1

Tap Profile

It is the last tab along the bottom of the screen.
2

Tap Settings

The cog in the top right of your profile.
3

Scroll down and tap Delete account

It sits at the bottom of the settings list, under Log out.
4

Confirm

You will be asked to confirm once. After that your account is closed and you are signed out.

Cancel your lessons first. If you have lessons booked, cancel them in the app before you delete your account, so your instructor knows and our cancellation terms apply as normal. Deleting the account does not cancel a booking on its own.

What happens next

As soon as the account is deleted:

You are signed out on every device and cannot sign back in with that email or phone number.
Your profile, saved card details, messages and lesson history stop being visible to you and to your instructor.
Any lesson credit or outstanding balance is settled with you separately — we will be in touch if there is money either way.
Deleting the app on its own does not delete your account — use the steps above, or the form below.

Deleting an account cannot be undone. If you come back to GOTR later you are welcome to, but you will be starting with a fresh account.

What we have to keep

We delete or anonymise your personal data when your account closes, with one exception we have no choice about: payment and lesson records. HMRC requires us to keep those for six years after your last lesson. They are locked away for accounting only — nobody uses them to contact you, and they are deleted once the six years are up.

Our privacy policy explains this in full, along with your other rights over your data.

Can’t use the app?

Ask us to delete your account

Send us the details you signed up with and we will close the account for you. We reply within one working day, and we always confirm by email before anything is deleted — so check the inbox for the address below.

Phone: 01513 456814
Email: info@copperflame.co.uk

Name Account email

Phone number on the account (optional) I am a Anything we should know (optional)

I understand my GOTR account and lesson history will be permanently deleted, apart from the payment records we are required to keep.

This opens your email app with your request ready to send.

Nearly there

Thanks . Your email app should have opened with your request written. Press send there, and we’ll email within one working day to confirm before anything is deleted.

Didn’t open? Email us at info@copperflame.co.uk, quoting the email address you signed up with.

Nothing has been deleted yet. If you change your mind, just reply to that email — or call us on 01513 456814.