Delete your GOTR account.

Delete your account in the app

1. Sign in to the GOTR app.
2. Open Profile.
3. Select Delete account.
4. Review the warning and confirm deletion.

Request deletion by email

If you cannot access the app, email us from the address associated with your account. Use the subject “GOTR account deletion request” and include your name and account email address so we can verify the request.

Do not send your password, authentication token, payment-card details, or identity documents unless we specifically request an appropriate verification method.

Request account deletion

Alternatively, email info@copperflame.co.uk.

What happens to your data

After verification, we will delete your app account and personal data associated with that account. Where records must be retained for legitimate legal, financial, fraud-prevention, or security purposes, only the information needed for that purpose will be retained for the required period.

For information about pupil records and retention, see our Privacy Policy.

Subscriptions

Deleting your account does not necessarily cancel an active app-store subscription. Cancel any subscription separately through the store where it was purchased before deleting your account to prevent future renewal.